DBS’ chief data and transformation officer on ‘human' AI in banking

Nimish Panchmatia says that AI is transforming banking, shifting the focus from transactional efficiency to a more human-centred approach that considers the long-term impacts on people and society.
November 19, 2024

Speaking to FinanceAsia at the 2024 Singapore Fintech Festival, Nimish Panchmatia, chief data and transformation officer at DBS, described how artificial intelligence AI could evolve beyond optimising individual tasks in banking,

Panchmatia noted “Today, a lot of people are focusing on what I would call user-centered AI, but if you lift this up to the next level, is human-centred AI.”

This shift, Panchmatia explained, isn’t just about streamlining processes, but about building AI models that actively support customer well-being, financial literacy, and a positive societal impact

Going deeper into this human-centred AI HCAI, IBM in a recent paper explained,...

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